Sunday, July 31, 2011

International Contact Center Conference & Expo (ICCCE)

It’s been a while since I had made a post that is worth reading. Well, there is something that I want to share to all of you specially people in the contact center industry. Maybe some of you don’t know what a Contact Center is. A Contact Center is widely known as call centers here in the Philippines but it is more proper if we use the term “Contact Center” rather than call centers. So, what am I really sharing to all of you in this article? Well, it is obvious that I will share to you guys about the International Contact Center Conference and Expo (ICCCE) that will be held here in the Philippines.

The International Contact Center Conference and Expo is an event where contact center professionals will come together to held a conference, forum and career fair at the SMX convention center at the Mall of Asia. It is produced by the Contact Center Association of the Philippines (CCAP). Here are some companies that are CCAP members.
  • 7/24 Care
  • Accenture Inc.
  • AccessCall Solutions, Inc.
  • Aegis People Support, Inc.
  • Bayan Telecommunications Inc.
  • Convergys
  • IBM
  • and more.

The International Contact Center Conference and Expo target’s to let call center managers, HR managers, IT managers, C-level executives, operations managers and other contact center professional levels to

  • learn about global industry trends
  • improve their operations and increase performance
  • find new ways of hiring, developing, and keeping talent
  • discuss key issues with various stakeholders
  • evaluate and select new solutions and technologies
  • network with colleagues and vendors
  • and much more.

The event will also host a career fair for all industry professionals and fresh graduates. The solutions track will have 8 sessions that will fill your knowledge with new insights, trends and best practices in handling a contact center. The conference will be a great source of information because of the well known personalities that will be the speakers of the event. Some of the speakers are Department of Trade and Industry Secretary- Hon. Gregorio Domingo, NASSCOM President – Som Mittal, Contact Center Association of the Philippines, President and Accenture, Chief of BPO Operation – Benedict Hernandez, European Chamber of Commerce of the Philippines, VP for External Affairs – Henry Schumacher and so much more.

The conference will be held in SMX convention center located at Mall of Asia. It will be a two day event. If you are a contact center professional or a fresh grad that wants to explore the contact center industry then ICCCE is a must-attend event! For more info, here are the contact details of the event organizers of ICCCE.

Tel. No.: (+632)889-7763
Fax No.: 886-4407
E-mail: events[at]
Or you can visit there website at and there facebook account

Click here for the ticket prices.

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